Veterinary clinics
Pet owners who book online and never miss a vaccination
Vet clinics answer the phone all day for routine bookings, repeat prescriptions and reminders that could look after themselves. We build owner-facing tools around your practice software: online booking that knows which appointments a nurse can take, reminders that bring pets back on time, and a place for owners to find their pet’s records.
01
What gets in the way
Phones busy with routine bookings
Simple appointments and repeat scripts tie up reception while urgent calls wait.
Vaccinations and checks that are missed
Reminder cards and generic messages are easy to ignore, and pets fall behind on preventive care.
Discharge instructions on paper
Owners leave after surgery with printed instructions that are lost by the time a question comes up.
Admission forms at the counter
Consent and history forms are filled in on arrival, which slows the morning surgery list.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
Online booking by appointment type
Owners choose the reason for the visit, and the booking offers the right length of slot with a vet or a nurse.
Preventive care reminders
Vaccination, worming and check-up reminders are sent per pet, with a link to book.
A pet owner portal
Owners see their pet’s upcoming care, discharge notes and repeat prescription requests in one place.
Digital admission and consent
Forms are completed on a phone before the visit and arrive ready for the team to check.
02
The systems you already use
For example, many clinics run RxWorks, ezyVet or VetPad for records and appointments. We check what your system allows other software to do and design around it.
03
Services this draws on
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
- Mobile apps
iPhone and Android apps for your customers or your team, designed, built and looked after by a senior Melbourne team.
04
Questions clinics often ask
Can online booking tell routine visits from urgent ones?
Yes. Owners pick a reason first, and anything that sounds urgent is directed to call the clinic instead of booking.
Will we have to change our practice software?
Usually not. Most of what owners need can sit beside it. We will say clearly what your system allows.
Can it handle multi-pet households?
Yes. One owner account holds every pet, each with its own reminders and history.
How do we get a quote?
Tell us about the clinic and what you want to change. A person on our team reviews it and quotes each phase, usually the same business day.
Tell us what would help your clinic
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.