Dental practices
Fewer empty chairs and less paperwork at reception
Dental practices run on recalls and on a full appointment book. When reminders are manual and forms are on clipboards, chairs sit empty and reception spends the day on the phone. We build the patient-facing tools around your practice software so the routine work runs on its own.
01
What gets in the way
Recalls that slip
Patients due for a check-up are reminded by hand, if at all, and many simply forget to rebook.
Clipboards in the waiting room
New patients fill in medical histories on paper, and someone types them into the system afterwards.
Gaps from late cancellations
A cancelled appointment leaves a chair empty because there is no quick way to offer it to someone waiting.
Treatment plans patients do not follow up
Patients leave with a plan but no easy way to understand it, ask a question or book the next step.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
Online booking for new and existing patients
Patients book the right appointment type with the right practitioner, and the book stays in step with your practice system.
Recall and reminder messages
Recalls and appointment reminders go out on rules you set, with a link to book straight away.
Digital medical history forms
Patients complete or update their history on their phone before the visit, and reception reviews it rather than retyping it.
A short-notice list
When a slot opens up, patients who asked for an earlier time are offered it automatically.
02
The systems you already use
For example, many practices run Dental4Windows, Exact or Praktika for records and appointments. We look at what your system allows from outside and tell you whether a connection is realistic before you decide anything.
03
Services this draws on
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
- Hosting and care
Secure hosting, updates and support for your software after launch, from the same team that builds it, so there is one place to call.
04
Questions practice managers often ask
Do we need to change our practice software?
No. In most cases the new tools sit alongside it. We will be clear about what is possible with the system you use.
How is patient information looked after?
Health information needs extra care. We agree with you where it is stored, who can see it and how long it is kept, and set that out in the quote. Your own obligations are worth confirming with your adviser.
Can patients cancel or move an appointment themselves?
Yes, within rules you set, such as how close to the appointment a change is allowed.
How do we get a quote?
Describe the practice and what you would like to change. A person on our team reviews it and replies with a quote for each phase, usually the same business day.
Tell us what would help your practice
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.