Physio and allied health
Clinic software that fits the way your practice runs
Most clinics already have a practice management system. What is often missing is the piece around it: a booking flow that suits your patients, a home for exercise programs, or a tool that stops the front desk typing the same details twice. Tell us what slows your clinic down and we will scope the part that would help most.
01
What gets in the way
Bookings that still need a phone call
Patients want to book, move or cancel an appointment without ringing in the middle of a busy session, and the front desk wants fewer gaps in the book.
Exercise programs that get lost
Home exercise sheets go missing, and practitioners have no easy way to see whether a patient is keeping up between visits.
The same details typed twice
Intake forms, referrals and letters from other providers arrive on paper or by email and are copied into the practice system by hand.
Reminders and follow-ups by hand
Recall messages, missed-appointment follow-ups and treatment-plan check-ins depend on someone remembering to send them.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
Online booking and rescheduling
Patients choose a practitioner, a service and a free appointment, then get a confirmation and a reminder. Staff see every change straight away.
Digital intake forms
New patients fill in their details and history before the first visit, and the answers arrive ready for the practitioner to review.
A patient portal
Patients sign in to see upcoming appointments, their home exercise program and any documents the clinic shares with them.
A front-desk dashboard
One screen for reception: the day’s bookings, forms still to come in and patients due for a follow-up.
Automated reminders and recalls
Messages go out on a schedule the clinic sets, so recalls and follow-ups no longer depend on memory.
02
The systems you already use
For example, many clinics already run Cliniko, Halaxy or Nookal for appointments and notes, and Xero for accounts. We look at the system you use, check what it allows and tell you whether connecting to it is practical before you commit to anything.
03
Services this draws on
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
- Mobile apps
iPhone and Android apps for your customers or your team, designed, built and looked after by a senior Melbourne team.
04
Questions clinics often ask
Do we have to replace our practice management system?
Usually not. Most clinics keep the system they have and add the piece that is missing around it. If we think a change would serve you better, we will say so and explain why.
How do you handle patient health information?
Health information needs extra care. We plan with you where it is stored, who can see it and how long it is kept, and we explain the set-up in your quote. Your own privacy obligations are yours to confirm with your adviser.
Can patients use it on their phones?
Yes. Booking flows and patient portals are designed for a phone first, because that is where most patients will use them.
Can it work for a clinic with several locations?
It can. Describe how your locations, practitioners and services fit together in the brief, and the plan will reflect it.
How do I know what it will cost?
It depends on what the first version needs. A person on our team reads your brief and prepares a quote for each phase, usually the same business day.
Tell us what would help your clinic
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.