Transport and logistics
Dispatch, drivers and customers looking at the same delivery
In transport, the questions are always the same: where is it, when will it arrive and can you prove it was delivered. When the answers live in a dispatcher’s head and a driver’s phone, every one becomes a call. We build dispatch, driver and tracking tools that answer them for everyone at once.
01
What gets in the way
Where is my delivery calls
Customers ring dispatch for an update, and dispatch rings the driver to find out.
Proof of delivery on paper
Signed dockets come back at the end of the day, and a missing one holds up an invoice or a claim.
Runs planned by memory
Routes are built by an experienced dispatcher, and the business struggles when that person is away.
Exceptions found too late
A failed delivery or a damaged item is reported hours later, when it is harder to fix.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
A dispatch board
Jobs, drivers and vehicles on one screen, with runs assigned and changed by drag and drop.
A driver app
Drivers see their run in order, navigate to each stop and capture signatures and photos on delivery.
Customer tracking
Customers get a tracking link and an arrival window, and a message when the delivery is complete.
Exception alerts
Failed deliveries and damage reports reach the office the moment a driver records them.
02
The systems you already use
For example, many operators already use MachShip, CartonCloud or Track-POD for freight, warehousing or proof of delivery, and Xero for accounts. We check what you use and design around it.
03
Services this draws on
- Mobile apps
iPhone and Android apps for your customers or your team, designed, built and looked after by a senior Melbourne team.
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
04
Questions operators often ask
Can drivers use their own phones?
Yes, or company devices. The driver app is kept simple and works with patchy reception.
Can business customers book jobs online?
They can. A customer portal for booking pickups and seeing past deliveries is a common next step.
Does it plan routes automatically?
It can suggest an order of stops for a dispatcher to adjust. People stay in charge of the final run.
How do we get a price?
Describe your operation in a brief. A person on our team reviews it and quotes each phase, usually the same business day.
Tell us how your deliveries run
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.