Mechanics and auto workshops
A workshop where customers book, approve and pay without a phone call
Workshops lose time on the phone: booking services, explaining extra work and telling customers their car is ready. We build booking and job tools that let customers do most of that themselves, with photos that show why a repair is needed and a simple way to approve it.
01
What gets in the way
Calls to approve extra work
When a technician finds a worn part, the counter rings the customer, explains it over the phone and waits for a yes.
Paper job cards
Job cards travel around the workshop on clipboards, and notes from one visit are hard to find on the next.
Customers who forget their next service
Without a timely reminder, regular customers drift to whichever workshop they think of first.
Waiting to pay at the counter
Customers queue at pickup to settle the bill, often at the busiest part of the day.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
Online service booking
Customers choose a service, give their registration and pick a drop-off day, and the workshop sees bay capacity at a glance.
Digital job cards
Technicians record work, parts and photos on a tablet, and the history stays with the vehicle.
Photo approvals
Extra work is sent to the customer with photos and a price, and they approve or decline from their phone.
Pay online and service reminders
Customers pay before they arrive, and get a reminder when the next service is due.
02
The systems you already use
For example, many workshops already use Mechanic Desk or Protractor to run jobs and MYOB or Xero for accounts. We see what those systems allow and build only what they cannot do.
03
Services this draws on
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
- Mobile apps
iPhone and Android apps for your customers or your team, designed, built and looked after by a senior Melbourne team.
04
Questions workshop owners often ask
Will customers really approve work by text?
Most prefer it to a phone call, especially when they can see a photo of the worn part. Those who would rather talk can still ring.
Can it look up the vehicle from the registration?
Often, depending on the data service you use. We check the options with you during scoping.
Does it suit a single-bay workshop?
It can, though a standard workshop app may be enough at that size. We will tell you honestly which fits.
How is the software priced?
A person on our team reads your brief and quotes each phase, usually the same business day.
Tell us what would help your workshop
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.