Hotels and accommodation
More direct bookings and smoother stays for your guests
Booking sites fill rooms but take a share of every stay and keep the guest’s details. A direct booking site that is quick to use, plus simple tools for check-in and guest messages, brings more of that relationship back to your property. We help you decide what to build first and keep it easy for a small team to run.
01
What gets in the way
Commission on most bookings
Guests find you on a booking site, and a slice of every stay goes to the platform rather than the property.
A booking page guests give up on
An old or clunky booking engine sends visitors back to the booking sites to finish the reservation.
Front desk tied up with arrivals
Late arrivals, key handovers and the same questions about parking and breakfast keep staff on the phone.
Guests you never hear from again
Once a guest leaves, there is no easy way to invite them back or ask for a review.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
A direct booking site
Fast room search and checkout on your own website, with rates and availability kept in step with your channels.
Online check-in
Guests confirm details and arrival before they come, and receive entry instructions when it is time.
Guest messaging
Pre-arrival, during-stay and after-stay messages that answer common questions and invite a review.
Returning guest offers
Past guests can be invited back with an offer for booking direct next time.
02
The systems you already use
For example, many properties already use Cloudbeds, Little Hotelier or RMS to manage reservations, with SiteMinder for their channels. We look at what your system exposes and design the booking site to work with it.
03
Services this draws on
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
- Hosting and care
Secure hosting, updates and support for your software after launch, from the same team that builds it, so there is one place to call.
04
Questions property owners often ask
Do we still list on the booking sites?
Most properties do. The aim is to make booking direct the easier choice for guests who already know you.
Can guests check in without a front desk?
Yes, if your property allows it. Entry instructions or codes can be sent once a guest has checked in online.
Will it work for holiday rentals as well as rooms?
It can. Whole homes, rooms and suites each have their own rules for stays, cleaning and check-in.
How do we get a quote?
Describe your property and what you want to change. A person on our team reviews the brief and quotes each phase, usually the same business day.
Tell us what would help your property
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.