Disability and aged care
Support workers with the right information at every visit
Care providers coordinate many workers, shifts and participants, each with their own plan and preferences. When notes are on paper and shifts are filled by text, things are missed. We build rostering and visit tools that give workers what they need at each visit and give coordinators a clear record afterwards.
01
What gets in the way
Shifts filled by text message
Coordinators message workers one by one to cover a shift, and it is hard to see who has said yes.
Visit notes written at the end of the day
Notes are written up from memory or on paper, and details about a participant’s day are lost.
Families asking what happened
Family members want to know how a visit went, and the answer depends on reaching the right worker.
Incidents recorded inconsistently
Incidents are reported in different ways by different workers, which makes follow-up and reporting harder.
A first version
What a first version usually includes
A typical starting point, not a fixed package. Your brief decides what goes in first and what can wait.
Shift rostering and open shifts
Coordinators roster by skills and preferences, and open shifts are offered to suitable workers in the app.
Visit notes on a phone
Workers check in, see the participant’s preferences and record notes during the visit, guided by prompts.
Family updates
With consent, families see visit summaries and upcoming support, so they hear from the provider directly.
Structured incident reports
Incidents are reported through one guided form and routed to the right person for follow-up.
02
The systems you already use
For example, many providers already use ShiftCare, Brevity or Lumary for client records and claiming. We look at what your system covers and build around the gaps rather than duplicating it.
03
Services this draws on
- Mobile apps
iPhone and Android apps for your customers or your team, designed, built and looked after by a senior Melbourne team.
- Web and SaaS
Custom web applications, customer portals and software-as-a-service products from a senior Melbourne team, built and hosted by one team.
04
Questions care providers often ask
How do you look after participants’ personal information?
Health and personal information needs extra care. We agree with you what is collected, who can see it and how long it is kept, host it in Australia and explain the set-up in the quote. Your regulatory obligations remain yours to confirm with your adviser.
Will support workers find it easy?
We design for workers on the move, with large text, few steps and prompts that make good notes quick to write.
Can it help with claiming?
It can prepare the information your claiming system needs from completed shifts. We check what your current set-up accepts.
How do we find out the cost?
Describe your organisation and the problem you want to solve. A person on our team reviews it and quotes each phase, usually the same business day.
Tell us what would help your team
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.